Frequenty Asked Questions

Find the most frequently asked questions on this page.

If you have further questions, please contact our customer service at sav@eukor.eu.

Q.

How often should the filters be changed?

R.

It depends on your usage but generally every 6 months to 1 year.

Q.

Does photocatalysis pose health risks?

R.

No, photocatalysis is a 100% safe and healthy process.

In May 2005, a team from CNRS and Louis Pasteur University in Strasbourg demonstrated that photocatalysis can destroy 99% of bacteria, fungi or microbes in the air.

Q.

What are the recommended locations for EUKOR purifiers?

R.

We recommend that you place your Uni-Q purifiers in the corner of a room and your AirJoy purifiers wherever you want since these can be mounted on a pedestal, on a wall and even on a ceiling.

Q.

How quickly can the purifiers and filters be delivered?

R.

By air, please allow around 5 to 10 days and by sea 6 to 7 weeks.

Q.

How can I order?

R.

You can order by e-mailing eukor@eukor.eu or by phone on +33 1 60 06 28 90.

Q.

What are the health benefits of EUKOR products?

R.

Eukor brand products have many benefits. Indeed, these improve your health by eliminating pollutants and harmful particles (VOCs, cigarettes, etc.) in your environment which will help to breathe clean air. They reduce allergens and thus improve respiratory diseases such as asthma.

Q.

Does the EUKOR product eliminate bad odors ?

R.

Among many others, a benefit of the products is that they eliminate bad odors which makes the environment much more pleasant to live in.

Q.

What is the noise level of EUKOR products?

R.

Eukor purifiers make very little noise and are discreet which makes them perfect for any environment.

Q.

What are the payment methods ?

R.

You can pay by bank transfer or check.

Q.

Do you ship to Europe?

R.

Yes, we deliver throughout the European Union.

Q.

Can I have an explanation of the KID-Clean product?

R.

Kid-Clean is an anti-microbial and disinfectant product developed in South Korea for our NEBULA product. This one is 100% natural, toxic-free, preservative-free and environmentally friendly.

It is certified by the US Food and Drug Administration (FDA), Seoul National University, the Korea Test & Research Institute and by SGS, a world leader in analysis. Its effectiveness is recognized by international institutions and it eliminates 99.9% of microbes, bacteria and viruses in the air!

Q.

Are your products available in multiple colors?

R.

Yes, AirJoy more specifically comes in silver or gold color.

Q.

How many speeds do your products have?

R.

Our products have 4 speeds.

Q.

What is the difference between the AirJoy range and the Uni-Q range?

R.

The AirJoy range is suitable for small and medium spaces, covering up to 132m² while the Uni-Q range is suitable for large and very large spaces covering up to 1121m².